Upskill to Upsell: Building Retail Talent for Tomorrow

Time: August 30, 2025 at 11:00 AM - 12:00 PM
Venues: Venue 4 - Venture Bay Format: Panel Discussion

"The retail sector is one of the largest employment generators, offering opportunities across both organized and unorganized formats. With rapid digitization, evolving consumer behavior, and the growth of e-commerce, there is an increasing demand for a workforce skilled in customer service, sales, inventory management, digital tools, and retail analytics. This session will explore the evolving skill needs of the retail industry and how training programs can be aligned with changing business models. It will also highlight the importance of soft skills, multilingual communication, and technology integration in improving customer experience. The objective is to identify scalable models for retail skilling that can enhance productivity, reduce attrition, and open up career pathways for youth across urban and rural India."

Speakers

VKC Razak

Chairman, CII Kerala

Biju S Narayan Moderator

Associate Professor, CMD

Akbar. A.S

Cluster Manager Training And Development Lulu Group India